At John Moore Sports, we want our customers to be happy with their purchases. If for some reason, you aren't 100% satisfied with your goods, you can return your purchase at any time within 14 days of delivery. Returned orders must be unused and in their original packaging and condition. There is no need to phone us if you would like to make a return, simply follow the steps below:
01. No need to phone
There is no need to phone us if you would like to make a return, just simply follow the steps
02. Fill in the returns form
Download our Returns Form (.pdf) and fill it in.
Address the parcel to: John Moore Sports, 2 Argyle Street, Bath BA2 4BA
03. Take your parcel(s) to your post office
In order to insure your goods, we recommend that you send returns by recorded delivery. Always retain proof of postage. Goods are returned to John Moore Sports at your own risk and at your own expense.
04. Receive your refund, credit or exchange
Once we are happy with the condition of the returned goods, you will receive your refund credit, or cheque or exchange order (when in stock) within 30 days after you post the goods back to us. Please, note - delivery charges will not be refunded.