|Destination||Delivery Time||Order Value||Shipping|
|Super Local - BA1 & BA2 postcodes only**|
Same Day when ordered before Midday (Mon-Fri)*
|Minimum order value £20||Free|
|Local Delivery - see below for eligible postcodes***||Scheduled Days, see when ordered before Midday (Mon & Thurs)*|
Minimum order value £20
|United Kingdom||Next Day when ordered before 2:00pm (Mon-Fri)*|
Next Day when ordered before 2:00pm (Mon-Fri)*
|International||Within 21 Working Days*|
---- IMPORTANT NOTE ---- WE WILL NOT BE DELIVERING OR PROCESSING ORDERS 24 - 28 DECEMBER OR 31 DECEMBER - 3 JANUARY.
* ALL SCHOOLWEAR ORDERS & ALL PERSONALISED ITEMS may take up to 10 working days to be dispatched, as these items will need to be embroidered up with relevant club badges, initials, names and numbers etc before being sent out. Orders placed after 5:00pm on a Friday will be processed the following Monday.
** SUPER LOCAL DELIVERY: This same-day service is available for all customers living in the BA1 & BA2 areas, if orders are placed before 12:00pm. If we do have stock shortages & if there will be a delay, we will let you know as soon as possible. We do not offer a collection service for returns.
*** LOCAL DELIVERY INFORMATION
We are pleased to now be offering FREE Delivery for our local customers if orders are placed before Midday on a Monday or Thursday. If we do have stock shortages & if there will be a delay, we will let you know as possible. All customers eligible for this service must be in the postcode zones listed below. Delliveries will be made twice weekly on a Monday & on a Thursday. So, if you order something any time from Thursday afternoon to Monday morning, your order will be delivered Monday afternoon. If you place an order any time from Monday afternoon to Thursday morning, you will receive your order Thursday afternoon. If we do have stock shortages & if there will be a delay, we will let you know as soon as possible. We do not offer a collection service for returns.
Postcodes eligible for FREE Local Delivery
**** INTERNATIONAL DELIVERY CHARGES: Worldwide deliveries are charged at £30 per order. Please note that delivery charges are non-refundable. Orders placed after 5:00pm on a Friday will be processed the following Monday. We always aim to deliver our orders as swiftly as possible. Generally, all stocked items should be delivered to worldwide destinations within 21 working days. If we do have stock shortages, we will try and inform you of possible delays in delivery.
If delivery is unsuccessfully attempted and the parcel is returned to us (sender) by the courier/postal service, we will happily re-send it to you. Please note, however, that we will have to re-charge for delivery costs. We will contact you should this situation arise.
ALL CUSTOMERS PLEASE NOTE: We are unable to ship some heavier / bulkier items either nationwide or overseas due to shipping costs - examples include dumbbells, kettlebells, rebound nets, netball posts. If you are looking to purchase an item that is heavy or bulky, please, contact us on 01225 466341 to see if delivery is viable.
At John Moore Sports, we want our customers to be happy with their purchases. If for some reason, you aren't 100% satisfied with your goods, you can return your purchase at any time within 14 days of delivery. Unfortunately, we are unable to accept returns of goods which are personalised or made to a customer's specification. Any items you would like to return must be unused and in their original packaging and condition. There is no need to phone us, simply follow the steps below:
1. No need to phone
2. Fill in the returns form
|3. Take your parcel(s) to your post office|
In order to insure your goods, we recommend that you send returns by recorded delivery. Always retain proof of postage. Goods are returned to John Moore Sports at your own risk and at your own expense.
4. Receive your refund, credit or exchange