Delivery & Returns

UK Delivery Charges
Delivery is free on all UK mainland orders over £75. Other UK mainland deliveries are charged at £3.95 per order. Please note that delivery charges are non-refundable.

Destination	Delivery Time	Order Value	Shipping
United Kingdom	Next Day when ordered before 2:00pm (Mon-Fri)*	Up to £75.00 Orders over £75.00	£3.95 Free
European Union	Within 14 Working Days	All Orders	£20.00
International	Within 21 Working Days	All Orders	£30.00

UK Delivery Information
We always aim to deliver your orders as swiftly as possibly. Generally, all stocked items should be with you next day if ordered before 2:00pm and if we do have stock shortages, we will let you know that there may be a possible delay.

*Some school wear, personalised items and internet only items that aren't stocked in store may take up to 10 working days to be dispatched, as these items will need to be embroidered up with relevant club badges, initials, names and numbers etc before being sent out. Orders placed on a weekend will be processed the following Monday.

International Delivery Charges
Deliveries to Europe are charged at £20 per order and worldwide deliveries are charged at £30 per order. Please note that delivery charges are non-refundable.

International Delivery Information
We always aim to deliver our orders as swiftly as possible. Generally, all stocked items should be delivered to Europe within 14 working days and to worldwide destinations within 21 working days. If we do have stock shortages, we will try and inform you of possible delays in delivery.

Returns
At John Moore Sports, we want our customers to be happy with their purchases. If for some reason, you aren't 100% satisfied with your goods, you can return your purchase at any time within 14 days of delivery. Unfortunately, we are unable to accept returns of goods which are personalised or made to a customer's specification. Any items you would like to return must be unused and in their original packaging and condition. There is no need to phone us, simply follow the steps below:

1. No need to phone
There is no need to phone us if you would like to make a return, just simply follow the steps

2. Fill in the returns form
Download our Returns Form (.pdf) and fill it in.
Address the parcel to: John Moore Sports, 2 Argyle Street, Bath BA2 4BA

3. Take your parcel(s) to your post office
In order to insure your goods, we recommend that you send returns by recorded delivery. Always retain proof of postage. Goods are returned to John Moore Sports at your own risk and at your own expense.

4. Receive your refund, credit or exchange
Once we are happy with the condition of the returned goods, you will receive your refund credit, or cheque or exchange order (when in stock) within 30 days after you post the goods back to us. Please, note - delivery charges will not be refunded.

For more information, please, refer to the Terms & Conditions section or email sales@johnmooresports.co.uk.